Head of Service
Do you have:
- Previous management experience within a Service/Aftersales department, within the Motor Industry?
- Extensive experience of dealing with manufacturers, proven track record of running multi-site operations in the commercial vehicle field?
- A strong customer-focused background?
- A successful track record in Aftersales across multi-site operations?
If you can answer YES, then you may be the person we are looking for!
What Will You Be Doing?
Our sister company, S and B Commercials, are looking for a Head of Service to oversee the Aftersales process of 2 regions, taking responsibility for 2 regional managers and 8 service mangers.
You will be independently managing and developing a customer-oriented and profitable workshop business. You will ensure a high-level of customer satisfaction is achieved as well as planning, controlling and monitoring processes across a group of Mercedes-Benz sites.
Your new role will be imperative in the success of maximising all profit margins, sustaining service department customer satisfaction and creating the perfect environment for our campaigns and promotional activities.
Who Are We Looking for?
We are looking for a talented individual who is able to demonstrate a successful track record in a similar role.
- Strong leadership skills
- An ability to generate impressive results by increasing performance
- Experience of using MI to identify & execute business improvements.
A working knowledge of Kerridge would be a distinct advantage.
What’s In It For You?
When you join S and B Commercials, from Day 1 you'll have access to a comprehensive benefits package including:
- Retail discounts saving £££'s at high street stores, on-line and in supermarkets
- Team Member Auto-enrolment Pension Scheme with employer contribution
- Family & Friends Discounted Car Scheme
We also pride ourselves on offering internal and external training and development opportunities along with realistic career paths for each member of our Team.
Who Are We?
Originally two established and successful businesses in their own right, S & B Commercials and Orwell Truck & Van joined forces in 2018 with the aim of providing high quality Mercedes-Benz commercial vehicles to customers across Hertfordshire, Essex and East Anglia.
Each of our facilities is staffed by experienced professionals who specialise in providing support to businesses of all shapes and sizes. Not only can we supply new and used trucks and vans, we also offer an array of aftersales services, including overnight vehicle servicing and MOTs, tacho calibration, genuine parts and more.
We believe customer service is the key to success, which is why we strive to deliver a level of service that matches the quality expectations of the Mercedes-Benz brand and product lineup. We offer every customer a personal yet professional service and aim to ensure they drive away feeling completely satisfied with their experience.
S & B Commercials and Orwell Truck & Van is a subsidiary of Motus Holdings (UK), which is part of the South African organisation, Motus Holdings Limited. The firm operates the UK’s largest independent commercial vehicle dealer group, which encompasses 112 vehicle franchise outlets in 68 locations. S & B Commercials and Orwell Truck & Van customers can consequently expect the choice and support of a nationwide network while receiving the personal and friendly service of a local business.